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Privacy Policy

A legal disclaimer

Privacy Policy — Crowned with Care

Last updated: 23/22/2025

This Privacy Policy explains how Crowned with Care collects, uses, and protects your personal information when you visit our website, book services, sign up for our programmes, purchase products, or interact with our content.
By using our website, you agree to the practices described in this Policy.

1. Who We Are

Crowned with Care is a UK-based social-impact organisation providing hair-care education, cultural identity support, community events, and resources for Black and mixed heritage young people in care.

Contact Email: hello@crownedwithcare.co.uk
Address: Available upon request

2. Information We Collect

Information You Provide Directly

We may collect the following information when you interact with our platforms or services:

  • Name

  • Email address

  • Phone number

  • Booking details

  • Payment information (processed securely through third-party providers)

  • Contact form messages

  • Registration or sign-up details

  • Voluntary information such as reviews, feedback, or participation forms

  • Safeguarding information when required for events involving young people

Information Collected Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on pages

  • Cookie and tracking information

Sensitive Information

We do not intentionally collect sensitive personal data unless:

  • Required for safeguarding

  • Necessary to provide support or access to certain programmes

  • You provide it voluntarily with explicit consent

3. How We Use Your Information

We use your information to:

  • Deliver services, events, and educational programmes

  • Process bookings, payments, and confirmations

  • Send important updates and communications

  • Provide safeguarding support where relevant

  • Improve website performance and user experience

  • Maintain accurate records for legal and organisational purposes

  • Respond to enquiries and provide customer support

We do not sell your personal data.

4. Legal Basis for Processing (UK GDPR)

Crowned with Care processes personal data under the following bases:

  • Consent — when you join our mailing list or agree to specific data use

  • Contractual need — to deliver services you have booked or requested

  • Legitimate interests — supporting organisational operations, improving services, and ensuring safety during events

  • Legal obligations — particularly regarding safeguarding, tax, or record-keeping

5. How We Store and Protect Your Data

We implement appropriate technical and organisational measures to protect your information, including:

  • Secure, encrypted systems

  • Restricted-access databases

  • Trusted third-party processors

  • Password-protected files

  • Secure payment gateways (e.g., Stripe, Shopify, PayPal)

Data is retained only as long as necessary for operational, legal, or safeguarding requirements.

6. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment processors

  • Booking platforms

  • Email marketing tools

  • Site and hosting providers

  • Volunteers or staff supporting events (with appropriate confidentiality obligations)

  • Safeguarding partners, only where legally required

We do not pass your information to unaffiliated parties for marketing purposes.

7. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Analyse site traffic

  • Maintain user preferences

  • Deliver relevant content

You may disable cookies through your browser at any time.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion where appropriate

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

  • Opt out of marketing at any time

To exercise your rights, email us at hello@crownedwithcare.co.uk.

9. Email & Communication Preferences

When you subscribe, register for an event, or make an enquiry, you may receive updates from us, including:

  • Event information

  • Project updates

  • Volunteering details

  • Opportunities or resources

  • Impact stories

  • Marketing or educational content

You can unsubscribe at any time using the link at the bottom of our emails.

10. Safeguarding and Children’s Privacy

Crowned with Care works directly with children and young people.
We:

  • Follow safeguarding legislation and best practice

  • Only collect the minimum data required for safety and event participation

  • Require parental/carer consent for minors

  • Do not knowingly collect unnecessary data from children

Any data about young people is handled with strict confidentiality.

11. External Links

Our website may contain links to third-party websites or partners.
We are not responsible for their content or privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations or legal requirements.
The most recent version will always be available on this page.

13. Contact Us

If you have questions about your data or this Privacy Policy, please contact us:

📧 hello@crownedwithcare.co.uk
📍 Address available upon request

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